Refund policy

Here is a professionally rewritten, luxury-style version of your Return & Refund Policy that aligns with a high-end fragrance brand like Arab Aura:

🌟 Arab Aura Return & Refund Policy

At Arab Aura, your satisfaction is our priority. If your experience is anything less than exceptional, we’ll make it right — with care and elegance.

✅ Hassle-Free Returns – 30 Days

We offer a 30-day return window from the date your order is delivered.

To qualify for a return:

  • Items must be unused, unopened, and in original condition and packaging

  • Include the receipt or proof of purchase

  • Return shipping is the customer’s responsibility unless the item is faulty

Kindly email us at contact@thearabaura.com before sending your return. Once your return is approved, we will provide you with a return shipping label and instructions.

Please note: Returns sent without prior authorization will not be accepted.

💎 Refunds

Upon receiving and inspecting your return:

  • We will notify you via email

  • If approved, your refund will be processed to the original payment method within 5–10 business days

Please allow additional time for your bank or credit card provider to post the funds.

🚫 Non-Returnable Items

Due to the nature of luxury personal care products, we cannot accept returns for:

  • Opened or used perfumes

  • Items marked as Final Sale

  • Gift cards

🚚 Damaged or Incorrect Orders

We take great care in preparing your order, but if you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at contact@thearabaura.com with:

  • Your order number

  • Clear photos of the item(s) and packaging

We’ll resolve the issue promptly and gracefully.

🇪🇺 EU Customers – 14-Day Right of Withdrawal

If you reside in the European Union, you are entitled to return your order within 14 days of delivery — no reason required. Items must remain unused, with tags and original packaging intact.

💌 We're Here for You

Luxury service is our promise. For any questions or concerns, reach out anytime:
📧 contact@thearabaura.com

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